Refund Policy
About this policy
This policy covers refunds for design services and consultations from Fuze Pack LLC, 1007 N Orange St, 4th Floor, Suite 4171, Wilmington, DE 19801, USA. Contact: info@fuzepack.com. No result is guaranteed.
Design services
Before work starts, the fee for a design service is fully refundable. After work has started, there is no refund.
Payment and the start of work
Full payment (100%) is paid upfront before work starts. There is no deposit and no second payment. Work starts when we begin the design service after full payment is received and you have sent all required content.
Consultations
A consultation is advice only and does not include carrying out the work, and no result is guaranteed. If we do not reply within the promised time, you receive a full refund. A regular consultation is promised within 24 hours, an urgent consultation within 12 hours, and an emergency consultation immediately. Once a consultation is delivered within that time, the fee is not refundable.
Contact
Send refund requests by email to info@fuzepack.com.